Privacy Policy

Last updated: April 24, 2026

1. Information We Collect

We collect information you provide when placing a delivery order, including your name, contact details, delivery address, and prescription-related details necessary to complete your delivery.

• Personal Information: Name, email, phone number, delivery address
• Order Information: Pharmacy details, delivery preferences, prescription descriptions
• Device Information: Browser type, IP address, and device identifiers collected automatically

2. How We Use Your Information

We use your information to process delivery orders, communicate delivery status updates, improve our services, and comply with legal requirements. We never sell your personal information to third parties.

3. HIPAA Compliance

As a medical courier service, we are committed to protecting your Protected Health Information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). All PHI is encrypted in transit and at rest, and access is restricted to authorized personnel on a need-to-know basis.

4. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure data storage, regular security audits, and employee background checks. Our couriers undergo HIPAA training before handling any medical deliveries.

5. Data Retention

We retain your order data for the period required by applicable law and our business needs. You may request deletion of your personal data by contacting us at support@vitalcareexpress.com.

6. Your Rights

You have the right to access, correct, or delete your personal information. You may also opt out of marketing communications at any time. To exercise these rights, contact us at (205) 222-5131 or support@vitalcareexpress.com.

7. Contact Us

If you have questions about this Privacy Policy, please contact our Privacy Officer at:

VitalCare Express
Jefferson County, Alabama
Phone: (205) 222-5131
Email: privacy@vitalcareexpress.com